Complaints and Safeguarding

Complaints and suggestions from you and/or your relatives are a valued source of information regarding the quality of our service, and are a primary source of information to protect individuals from possible abuse. Complaints are viewed as a positive means to improving overall quality of service.

Shine Homecare has a full Complaints and Compliments Policy and a Safeguarding Policy that can be requested at any time from:-

The Registered Manager
Mrs S Plummer
The Peace Hospice
Peace Drive
Watford
Hertfordshire
WD17 3PH
Tel: 01923 330330/

To email her: click here

You can write at any time to the Care Quality Commission at:-

Care Quality Commission
National Correspondence
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA

Tel: 03000 616161
National Enquiry Line: 03000616161

To email the Care Quality Commission: click here
Vist their website: click here

If a complaint if still unresolved then the next step would be to write to:

The Local Ombudsman
Commission for Local Administration
The Oaks
Westwood Way
Westwood Business Park
Coventry
CV4 8JB