together life's brighter
Meeting your needs

Meeting your needs

Assignment of Health Care Support Workers

 At Shine Homecare, we truly believe in the importance of quality and continuity of care and thatís why we will strive to provide you with the same team of carers who you are familiar with. The process of choosing the Health Care Support Worker will involve a sensitive review of your overall care needs and wishes. Shine Homecare endeavours to introduce our carefully selected carers to you and your family before your care commences. This allows time for all parties to meet and begin your relationship together in an open and honest environment. 
Of course you retain the right to request a change in your Health Care Support Worker at any time and the Care Agency Manager will make every attempt to accommodate such requests with immediate effect.

Review of the Service/Support Plan

We are constantly reviewing and adapting our services to offer you the highest quality of care. This is why we review your package of care on a monthly basis. In addition, you, your family or other medical professionals may request a review at any time to encourage a service that is constantly evolving to meet your needs and wishes as they change.