Focus on you We provide a service that is driven by your choices and aspirations by listening to you and involving you in the planning and delivery of your care package. We will assign you with your own dedicated team of Health Care Support Staff to provide you with continuity of care. In this way we will provide health care and support in your own home in the way you need it and at times that are suitable and convenient for you.
Fitness of purpose Shine knows it is important that we are meeting your expectations. We aim to develop an honest and open relationship with you, your family and other care professionals to make the relationship a positive experience for all concerned and operate under a clear system of feedback and review.
Comprehensiveness We aim to provide a complete and holistic package of care that also works with other agencies and professionals, to fully meet your needs and preferences.
Meeting Assessed Needs The care we provide is based on the thorough assessment of your needs and on continuous reviewing of your Care Plan, with a view to maintaining the highest standards possible.
Quality Services We are committed to providing a quality service and to continuously improving the care we provide. We meet the Essential Standards of Quality and Safety as required by Care Quality Commission.